Returns and Refunds Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email info@hsesignage.co.uk to request a refund and returns. Do NOT return any item until you have confirmation from a member of the team.
2. Mail your returned item to:
Sign Services (Wales) LTD
Unit 8 Bessemer Close
Cardiff
CF11 8DL
3. Include in your package a signed letter stating the reason for your return and the original receipt so we can marry this up to the returns request.

Return Exceptions

Some items can not be returned if they are opened and in original conditions.

Prints and stickers must not have backing paper removed from adhesive.

Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking admin fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.